Exchange & Refund Policy

At Pose, every piece is carefully inspected before it is prepared for delivery. We are committed to ensuring that your order arrives in excellent condition and meets our quality standards.

Orders Within Egypt

Orders placed are not eligible for exchanges or refunds. However, if you receive an item with a manufacturing defect, damage, or an issue that occurred prior to delivery, please contact our customer service team as soon as possible after receiving your order.

Once the issue has been reviewed and confirmed, Pose will arrange for a replacement order to be sent to you at no additional cost.

Please note that issues resulting from improper use, washing, alteration, or care of the garment according to the provided care instructions are not considered manufacturing defects.